The receipt of your order will be confirmed by e-mail. When your order is shipped, we will send you a confirmation email. This email contains the link to track your order.

We cannot make any changes to your order after you have placed it. This includes the following:
• Changing the item or size
• Delivery / Billing address
• Adding items to your order 
• Shipping method

If anything is missing from your order, please contact us immediately with the following information to ensure that we can resolve this quickly and efficiently for you: your order number and the name of the product you did not receive. Once we have received the information, we will address your concern and try to resolve the issue to your satisfaction as quickly as possible.

If you have received an incorrect product, please contact us immediately with the following information: your order number, the product you did not receive, and the product you received instead. Once we have received the information, we will address your concern and try to resolve the issue to your satisfaction as quickly as possible.

If you are using a discount code, please enter it in the "Coupon or Discount Code" field on the Payment Methods page or use the discount link. The discount will then be calculated automatically. Discount codes are valid only once and cannot be combined.
If you have a voucher code, enter the code in the "Voucher or Discount Code" field on the Payment Methods page. Your updated total will then be calculated automatically. Gift cards cannot be credited once purchased.
For refunds where a voucher has been used, the amount of the voucher will be refunded first.

We want to make the payment of your order as easy and flexible as possible and, therefore, we offer various payment options. Please note that we can only dispatch your order if you have chosen one of the specified payment methods for your invoice. You can find more information on our main payment methods at the bottom of the page.

You can select payment by PayPal at the end of the online order process. You will then be automatically redirected to the PayPal website for data entry. Please note that if you pay by Paypal, we will debit your account as soon as you place the order. For this, it is necessary that your PayPal account limit, as well as the available credit limit of your payment method deposited at PayPal, are sufficient. You can find more information about paying by PayPal here: Further information(https://www.paypal.com/en/smarthelp/contact-us)

This is our bank accout for payments with Cash in Advance: Raiffeisenbank Bezirksbank Kufstein eGen, IBAN-Code: AT04 3635 8002 0628 1604, BIC: RZTIAT22358te. Your order will be dispatched after payment.

Find a detailed list of our shipping costs here: https://jol.at/pub/en/shipping-cost

We sent you a confirmation email to go along with your order. There you will find the link to the shipment tracking.

During an order, you can change your delivery address by clicking on "Enter new delivery address." Unfortunately, address changes are no longer possible for orders that have already been placed.

We are athletes and our shared passion for sport is what drives us. Our products are developed down to the smallest detail and then tested by us, manufactured in close cooperation with producers from Europe. All this so that high-quality products and innovative technologies allow us and you to focus fully on the here and now. However, if one of your JOLsport products is defective or has defects, we offer you our repair service. Often, the entire product does not have to be replaced, but can be repaired by us. In this way, we save resources together and ensure more sustainability in sport.

We work with professional athletes as well as amateur and sgrassroots athletes. If you want us to support you, if you share our values and vision and if you want to carry our brand DNA into the world, you are welcome to apply. Find details here: https://jol.at/pub/en/jolsport-athletes

We offer exclusive conditions for clubs & teams. Please note that this is club / team clothing and a uniform appearance is intended. Detailed information you find here: https://jol.at/pub/en/jolsport-teams

Take a look at our size finder here.If you need help with the size selection, please contact us directly. Some of our products have a very sporty fit, if a product is smaller than usual we point it out in our product description.

You can buy vouchers here in different values (50€ & 100€). In our JOLshops you can by vouchers in the value you want.

You can conveniently purchase JOLsport via our webshop. As well as in one of our JOLshops. You can also find us at numerous events and pop-up stores. You can find information about when JOLsport is near you here.

We offer our customers the best and most exquisite materials. It is also very important to us that our products are made under fair conditions. Therefore, you and our producers benefit from a supply chain that is as direct as possible without detours via wholesalers and middlemen.
Another essential aspect of this distribution model is the direct and immediate exchange with our customers. We are constantly trying to improve our products even further, whereby the direct feedback helps us a lot.

If you have any questions about our products or you want some personal assistance, tell us you phone number and we will contact you! You can also book a term in one of our JOLshops, for example hav assistance by trying running shoes ore neopren swim suits.

To have fun with our products as long as possible, please read our care-labels in the products or in our product description on our website. Most of our products want the following things:
• Don't use fabric softener.
• Don't leave clothing in wet state.
• Avoid friction with rough surfaces.
• Wash, before using it for the first time.
• Especially bright colors should be washed separately and only by 30°C delicates for the first time.
• Avoid all contacts with velcros.
• After contact with chlorinated water rinse out everything with clear water.